InFact Group - CRM On Demand

Our Social CRM Survey Results

2010-03-24T21:26:00.000+01:00

http://www.vizu.com/res/Business/Technology/CRM/Social+Networks/Siebel/poll-results.html?n=197266&cId=

Haley Authority

2010-03-20T08:39:00.001+01:00

Click the link on the title (which links to Oracle.com) to read about the new name for Haley and the new focus. This should be read in relation to the recent post here about Siebel 8.2 for Public Sector. The following link is valid for now but they do change quite often http://www.oracle.com/ocom/groups/public/@ocom/documents/webcontent/059048.pdf

SEA and SIA

2010-03-20T08:33:00.002+01:00

Thought it was worthwhile putting a link to this post, since it covers off just about everything that was mentioned in the original documentation, just in a shorter format

http://siebel-essentials.blogspot.com/2009/02/sea-811-available-on-edeliveryoraclecom.html

Not too long to wait for the "Guide"!

2010-03-19T21:29:00.001+01:00

As many of you may know, Oracle is planning to release a "Deployment Guide to CRM On Demand" in the near future. This book, from the same team that brought you the excellent Reporting Guide in 2008, will enable customers to get a close look at how CRM On Demand should be managed and deployed.

Definitely a must read for anyone interested in CRM On Demand, with authors as strong as these it will be a winner!

Data Access in CRM On Demand

2010-03-19T21:14:00.000+01:00

An excellent podcast about the mysteries of Books of Business and other Data Access Bits and Pieces. Highly recommended.

http://crmondemandpodcast.com/2009/12/podcast-004-data-access-qa-from-the-forums/

CRM in Social Services

2010-03-01T13:26:00.000+01:00

As some of you may know I worked for quite a few years in this sector, so I am fascinated to see Siebel 8.2 for Social Services coming out. Recommend you watch the webcast, especially as Anthony Lye is an excellent presenter

Forecasting White Paper

2010-03-01T13:22:00.000+01:00

its quite an old document, but many of the points still are valid today for CRM On Demand customers.

Social Networking, Bad for Business

2010-02-09T17:27:00.000+01:00

A white paper discussing the good, the bad and the ugly. http://www.cio.co.uk/whitepapers/3211088/

Maps Mania (link)

2010-02-02T16:50:00.003+01:00

A great site showing just what can be achieved using Google Maps and some business savvy. It reminds me of our own CRM On Demand Mashup with Opportunities. We have pixellated some of the data in this demo for confidentiality.

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Tom Siebel and the 3Cs

2010-01-22T21:28:00.000+01:00

So it would appear that Tom Siebel is back with a dream team for a new, timely adventure. Ed Abbo, Pat House and probably more to come. A wonderful, appropriate venture to be making at this time.

http://www.c3-e.com/home/ C3 Home Page
http://andrewscg.wordpress.com/2009/09/16/lenley-hensarling-joins-ed-abbo-and-tom-siebel-at-c3/
http://www.silobreaker.com/thomas-siebel-11_206062

Head in the CRM Cloud

2010-01-11T14:51:00.000+01:00

The labs have been working hard here at InFact Group with the latest value-added tool for CRM On Demand. And I have to be honest this is one I have really enjoyed discussing with the team, because it reminds me of the famous discussions about Six Degrees of Separation and the Human Web. The fact is, today, almost all our relationships are part of the Human Web.

Most CRM systems are happy enough to just give you a hierarchical view or maybe to build a report or two. But what about person-intensive businesses - like our own, or any professional services industry - where so much depends on 'getting hold of' or as the French might say 'having the ear of' someone?
In CRM On Demand we talk about Contacts and Account and Users. I, the User, need to be able to dig into CRM On Demand and find a way to get hold of my Target Contact, maybe through shared Accounts or Account Contacts or even through other Users I work with or report to.

The Cloud Viewer for CRM On Demand is the first attempt to generate this kind of Human Network view, it is a graphical window that digs down into the data to work towards your Target.. You will be very familiar with this if you are a member of the popular networking site www.linkedin.com. While we wait for the definitive version and a video, here is a taster for you. Draft PDF.

Oracle CRM: Increasing Sales Productivity

2010-01-11T11:33:00.001+01:00

Great video about using CRM On Demand and how to increase sales - with a nice pragmatic view, no bulls**t

InFact Group and Whitehouse Consultants

2009-11-18T20:19:00.001+01:00

Whitehouse Consultants (www.whitehouse-france.com), one of Europe’s leading JD Edwards consulting firms, and InFact Group (www.infactgroup.com), internationally recognised leaders in the field of Customer Relationship Management, are pleased to announce a technology partnership which sees InFact and Whitehouse bringing to market a fully integrated JD Edwards and Oracle CRM On Demand solution.

By seamlessly integrating both back and front-office data, the Whitehouse/InFact solution enables companies to develop better and more profitable customer relationships. The solution uses pre-built Oracle Corporation connectors between JD Edwards and Siebel CRM to ensure consistent customer data across the organization and to deliver rapid ROI through reduced implementation times.

Commenting on the partnership agreement, Richard Napier, Director, at InFact Group said: “Our integrated vision draws on more than 25 years combined experience of Whitehouse Consultants and InFact Group. Integrating JD Edwards and CRM gives companies a real competitive advantage; sales and production are aligned, information flows freely delivering actionable insight, and more efficient processes lead to substantial cost savings.”

Brian McInerney, CEO Whitehouse Consultants, added: “Working with InFact was the natural choice. We share the same approach to doing business - we’ve both become successful by remaining specialized. Rather than becoming general players in the consulting market with a very wide focus both InFact and Whitehouse differentiate themselves by delivering best-in-class solutions, deep product knowledge, and unparalleled customer service.

About InFact Group

InFact Group is a value added systems integrator and consulting firm delivering process improvement and adding business value in the deployment of Oracle Siebel CRM and Oracle CRM On Demand. InFact Group customers range from global accounts to SMBs in industries as diverse as financial services, consumer goods, and electronics.

About Whitehouse Consultants

Whitehouse Consultants is an Oracle Certified Advantage Partner dedicated to helping companies unlock the value of JD Edwards World and EnterpriseOne software and other Oracle technologies. Bringing together Europe’s leading JD Edwards experts, Whitehouse Consultants works with both global accounts on international ERP projects as well as with SMBs implementing an ERP system for the first time.

Whitehouse Consultants is also a recognised leader in the field of purging and archiving ERP data and has developed ARCTOOLS (www.arctools.com), the leading purging and archiving tool for JD Edwards.

Contacts

Whitehouse Consultants InFact Group

Niamh Vaughan Richard Napier

+33 1 42 25 05 90 +33 1 46 38 56 20

www.whitehouse-france.com

http://www.InFactgroup.com/portal/

Oracle, JD Edwards, and PeopleSoft are registered trademarks of Oracle and/or its affiliates. Other names may be trademarks of their respective owners.

Twitter and how to lose your brand credibility

2009-11-02T19:58:00.000+01:00

Interesting story of how Habitat, the upscale furniture and lifestyle brand, messed up royally on Twitter using hashtags to spam people. To my own little list of failed (or failing) social media experiments I have to say that I would add Bluenity from Air France

Real-Time Conversations Hasten Social CRM

2009-11-02T19:13:00.001+01:00

Real-Time Conversations Hasten Social CRM

Posted using ShareThis

Viral Loop

2009-11-02T14:46:00.001+01:00

Caught an interview with the author yesterday evening on CNN. The particular thing, obvious maybe, that struck me was the remark about Click-thru advertising. We base all our statistics (and at infactgroup.com we are no different) on the click-thru ratio of our adverts on Google, Yahoo and the others. But this is just not realistic - how many people actually click on those adverts? What about the advocates, the voices that matter out there on the Social web?

How to operators of traditional CRM systems leverage them to get valuable information and feedback from the wider network? This has been a subject of inquiry for some time here and although we have made progress through our discussions, there still is a lot of work to be done.

Oh, and http://www.ning.com/ got a namecheck during the interview too. Cool.

Social Applications / Rating

2009-11-02T14:42:00.000+01:00

Since I was expounding on how much I like the Ratings feature, I will go ahead and admit that I would also like to see it in our own DocGen product. DocGen creates emails and documents from centrally stored templates, so the principle would be the same, an (in)formal feedback loop to detect whether templates are actually doing their job or not.

Ratings

2009-11-02T13:20:00.001+01:00

One of the best features I have seen in the various glimpses and demonstrations of the Oracle Sales Library On Demand product is definately the Rating feature, the ability for users of the application to rate presentations that have been shared in a really simple, web-friendly way (basically, if you can rate an article on Amazon.com, you can rate a presentation).

Slide Transcript

2009-11-01T22:34:00.002+01:00

From the DocGen Presentation

DocGen – EmailGen - DocAttach
Presentation Agenda
- InFact Group
- The BPS Tools
- The BPS Tools
- Business Scenarios
- Comparative Analysis
InFact Group InFact Group Competency Centers Started 2000 Certified Partner Market Leading CRM On Demand Integrator Clients on 3 continents CRM – Consulting, Support & Training Performance Analysis Reporting and Analysis Application Integration – PIP, AIA, XML, Web Services, J2EE,.NET
Business Scenario
- For Example :
InFact Group – Business Productivity Pack InFact Group Business Productivity Pack Dynamic Document Creation Association with CRM data DocGen EmailGen DocAttach Oracle Add to CRM On Demand
DocGen
- A single application solution
- A simple administrative interface
- A user interface
EmailGen
- A single application solution
- A simple administrative interface
- A user interface
DocAttach
- Creates CRM On Demand activities to record the document being created
- Attaches the document to the activity
- Completely integrated into Microsoft Word (2000-2007)
- Multi-lingual
Administration Scenario Template is saved as RTF (documents) or HTML (email) Marketing Administrator opens Microsoft Word and designs the template using the InFact Group DocGen Template Builder
Administration Scenario Part 2 The document is uploaded into the correct folder and the users can now access the Template Marketing Administrator opens CRM On Demand and uses the Add a Template feature to upload the Template
End User Scenario End User displays the Contact Details in CRM On Demand and selects a Template
End User Scenario Part 2 The Template is merged and the finished document is automatically sent to the User
End User Scenario Part 3 End User can attach the finished document to CRM On Demand as an activity with attachment using the built-in DocAttach tool.
Business Advantages
- Integration
- Simplicity
- Power
Comparative Analysis * Comparison is for illustrative purposes only InFact Group DocGen Eloqua Conversion Suite* CRM On Demand Microsoft Word MailMerge* Architecture J2EE-based multi-threaded application for parallel processing SaaS MailMerge Template for Microsoft Windows Price Functionality Access all objects; multi-lingual templates; centralized management; document attachments Large scale email marketing platform with segmentation and Web Services API Limited number of objects, mono-lingual templates, no reattachment of documents Modularity Deployed as a Web Applet; deployed according to Business Role; consulting and configuration services available Separate application user interface Downloaded to each user machine. Deployment SaaS or traditional SaaS Free download
Our Strengths Experts in CRM Client Focus R & D
Product RoadMap Version 0.1 Internal Launch Version 1.0 Document Generator Version 2.0 Administration Console Improved Performance Version 3.0 Multi-lingual Email Generator Attachments Version 4.0 Oracle Validation Visibility Rules Document Server Integration Q1 07 Q3 07 Q1 08 Q2 09 Q1 10
Our Other Products and Services
- OrgChart
- Visualize your Account, Contact and other hierarchical data in Oracle CRM On Demand.
- Personalize your hierarchy, color, add images and hyperlinks
Our Other Products and Services
- RSS Lead Generator
- Use the RSS Lead Generator to monitor, filter and categorize your RSS Feeds and create Leads directly into CRM On Demand
- IGIB Integration Bus
- Automate your import and exports between the back office & Oracle CRM On Demand.
- http:// solutions.oracle.com/partners/infactgroup
Our Development Model Collaboration Oracle Customer Feedback Research and Development Strategy Positioning and Differentiation Versioning and Upgrades
InFact Group on the Net http://www.facebook.com/group.php?gid=242678320507 http://www.slideshare.net/trickshot08 http://www.docstoc.com/profile/InFact http://twitter.com/trickshot251
Contact Us
- Sales : Mr. Richard NAPIER
- Further Reading :

DocGen for CRM On Demand Description and RoadMap

2009-10-22T20:06:00.002+02:00

Check out this SlideShare Presentation:

DocGen for CRM On Demand Description and RoadMap

View more presentations from InFact Group.

Twitter and CRM On Demand

2009-10-22T19:58:00.001+02:00

DocGen - RoadMap

2009-10-20T13:51:00.005+02:00

Attached is the french version of the roadmap presentation for all our french customers.

DocGen - RoadMap

View more presentations from InFact Group.

Our Sites on the Web

2009-10-16T14:43:00.003+02:00

http://www.youtube.com/InFactGroup - Our Youtube Channel
http://www.docstoc.com/profile/InFact -Product Sheets
http://www.slideshare.net/trickshot08 - Slides and Audio / video casts
http://twitter.com/trickshot251 - Twitter
http://www.scribd.com/ - our documents
http://www.facebook.com/group.php?gid=242678320507 - our group on Facebook

Oracle CRM On Demand data integration raises big issues

2009-10-13T01:16:00.002+02:00

Visit http://searchoracle.techtarget.com/news/article/0,289142,sid41_gci1367656,00.html to find out more.

Interesting article but I kind of take issue with a couple of the points made. "Don't overanalyze", "If you have a running E-Business suite and you have a running on-demand system, you can analyze this to death, or you can take the approach of putting the product right into test". Not sure that would count as best practice, nor do I think many companies would consider it.

..." and the sooner that people start figuring out that you don't control everything anymore, the sooner they're going to build the governance and the management infrastructure to help their company change more quickly."

So building governance comes after the move into the "cloud", not before? Sounds like a dangerous strategy.